Complaints Policy

How to raise a concern relating to an enquiry or website interaction.

Raising a concern

If you have a concern about how an enquiry has been handled, contact us with your name, contact details and a clear description of the issue.

Contractor work

Where a complaint relates to work agreed directly with an independent contractor, that contractor remains responsible for addressing matters arising under their own quotation or contract.

Response

We aim to acknowledge relevant website or enquiry-handling concerns and provide a clear response where the matter falls within our control.

Contact

Email [email protected] with questions about this page.